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mfricke
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Joined: May 20, 2003
Posts: 14
Location: USA
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 Posted: Wed May 21, 2003 5:52 pm Post subject: Install on Multiple Computers? |
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Is one not permitted to install MailWasher Pro on a second, single-user machine? When I enter the registration the key, it says :
Invalid Registration Key
No netstring length/data separator found
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Obonogo
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Joined: Apr 29, 2003
Posts: 31
Location: USA
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| Posted: Wed May 21, 2003 9:24 pm Post subject: Re: Install on Multiple Computers? |
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| mfricke wrote: | Is one not permitted to install MailWasher Pro on a second, single-user machine?
--snip--snip--snip |
Good question! I'm in the 30 day trial period right now and I'm leery about paying the purchase price. There are some major acknowledged problems with MWP at this point. And now you've throw something else into the evaluation mix. I've been testing the program on my main desktop computer at home, but if I purchase it, I would certainly want to have it installed on my notebook too. When I'm off my home network and out and about with the notebook, of what value is MWP if I want to check mail unless it's installed on my notebook too? Would they really expect me to buy another copy?
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IP: 68.71.*.*
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| Posted: Wed May 21, 2003 9:38 pm Post subject: |
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Precisely!
Is there a MailWasher rep here in this "official" MailWasher forum?
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Obonogo
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Joined: Apr 29, 2003
Posts: 31
Location: USA
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| Posted: Wed May 21, 2003 10:48 pm Post subject: |
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I've searched for a copy of the EUA to no avail. (Why isn't it readily available for examination.) However, upon checking the FAQ, it appears the answer is there.
| Quote: | Q: How does the registration key work?
A: The key is encrypted and can only be used once. |
I understand the need to restrict registration to people who have paid for the program, but a key that can be used only once is totally unacceptable... at least to me. Why not have an automated system that would respond with a new key for registered owners and send it to the email address they used when registering? There should be no need for human interaction or approval unless a new key has been requested "x" times in "t" period of time.
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mfricke
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Joined: May 20, 2003
Posts: 14
Location: USA
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| Posted: Thu May 22, 2003 3:57 pm Post subject: |
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Hey, one and all-
I finally received a response from Firetrust with a second key attached saying it was OK to install on other machines as long as only one machine was used at a time.
But it does seem that this should be a routine matter, handled up front at purchase, rather than through MailWasher Tech Support as some sort of problem.
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Obonogo
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Joined: Apr 29, 2003
Posts: 31
Location: USA
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| Posted: Thu May 22, 2003 8:27 pm Post subject: |
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| mfricke wrote: | Hey, one and all-
I finally received a response from Firetrust with a second key attached saying it was OK to install on other machines as long as only one machine was used at a time.
But it does seem that this should be a routine matter, handled up front at purchase, rather than through MailWasher Tech Support as some sort of problem. |
That's great! But you're right, it's an issue that they should address up front and openly. As it stands, it makes one wonder whether your experience is the exception or the rule.
Quicken did a similar thing with TurboTax 2002 and suffered severe consumer blacklash and a throbbing black eye. They placed a "checker" into memory that was ALWAYS running to make certain the software was being used only on the original machine to which it was installed. Customers didn't like that, and they were outraged that the company thought of them as theives. Quicken has announced they will abandon this "protective" measure in futue releases. You can't imply your customers are theives without suffering the consequences!
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IP: 68.71.*.*
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| Posted: Thu May 22, 2003 9:07 pm Post subject: |
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Amen.
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mfricke
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Joined: May 20, 2003
Posts: 14
Location: USA
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| Posted: Fri May 23, 2003 2:52 pm Post subject: |
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Just fyi, the level of tech support seems to be degrading everywhere. I just received this reply from another Firetrust employee (who evidently doesn't know the registration keys are encrypted for one-time use):
"You should be able to install MailWasher on a second machine as long as you did not buy the ZoneLabs edition.
"Try again and make sure that you have copied the whole key.
"If you go to the e-mail that contains the registration key >> left click at the start of this and while holding down the left mouse button, drag the mouse to the end of the text >. While you do this you will see it highlight the text blue >> once it is all selected release the left mouse button >> then right click over the selected text and a small menu will appear >> left click on Copy >> then go to your MailWasher program >> click on Register >> then the ‘Paste from Clipboard’ button > then the Register button
"Hope this helps"
So that, friends, is how to copy and paste. Be sure to make a copy.
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sighthound
Firetrust Host
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Joined: Feb 04, 2003
Posts: 799
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| Posted: Sat May 24, 2003 12:02 am Post subject: |
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Future versions of Mailwasher will have the ability to apply for a new key from within the software, so you will not have to contact support if you have a system crash etc and need a new key.
This feature is due to be added to our new release expected to be released in 10-14 days.
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mfricke
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Joined: May 20, 2003
Posts: 14
Location: USA
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| Posted: Sat May 24, 2003 2:36 am Post subject: |
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| Quote: | | Mailwasher will have the ability to apply for a new key from within the software |
Is the response to "apply" at your case-by-case discretion? Can there not be some simple up-front policy about valid "applications"? I don't have a problem with submitting an application if you wish to monitor each and every key, but there should be some general rules for second keys spelled out at time of purchase.
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stan_qaz
Premium Member
Joined: Mar 31, 2003
Posts: 10635
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| Posted: Sun May 25, 2003 10:57 pm Post subject: |
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If you don't buy the ZoneLabs version you won't have this problem with the key. My FireTrust key has worked on both my desktop machine (both dual boot and virtual machines on it) as well as my laptop.
_________________
Questions? Try the wiki
http://wiki.castlecops.com/MailWasher_Pro
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mfricke
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Joined: May 20, 2003
Posts: 14
Location: USA
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| Posted: Sun May 25, 2003 11:11 pm Post subject: |
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What's a ZoneLabs version?
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stan_qaz
Premium Member
Joined: Mar 31, 2003
Posts: 10635
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| Posted: Mon May 26, 2003 4:07 pm Post subject: |
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Unofficial answer and possibly wrong too..
It appears from reading these forums that if you purchase MailWasher from ZoneLabs the registration key is in a different format than if you purchase MailWasher from FireTrust. Most of the registration key problems reported here look to be with the ZoneLabs generated keys.
_________________
Questions? Try the wiki
http://wiki.castlecops.com/MailWasher_Pro
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mfricke
Trooper
Joined: May 20, 2003
Posts: 14
Location: USA
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| Posted: Mon May 26, 2003 5:19 pm Post subject: |
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I don't know anything about ZoneLabs and have been discussing Firetrust's MailWasher Pro, as I think others have been as well.
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sighthound
Firetrust Host
Premium Member
Joined: Feb 04, 2003
Posts: 799
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| Posted: Mon May 26, 2003 9:50 pm Post subject: |
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Yes the Zonelabs key is different from the Firetrust key and will not register a Firetrust version and vice versa.
You can now use the Zonelabs keys more than once as you also can with the Firetrust keys.
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